Privacy Policy

1. Overview & Commitment

Sri Veeranjaneya Swamy Temple Educational & Charitable Trust ("we," "our," or "the Temple") is dedicated to honoring and protecting your privacy. This Privacy Policy details how we collect, handle, safeguard, and disclose your information when you interact with our official website (sriveeranjaneyaswamy.org.in) and our official mobile application (SVS Temple).

2. Information We Collect

We only collect information necessary to facilitate Seva bookings, voluntary donations, and temple communications:

• Devotee Profile Data: Full Name, Mobile Number, Email Address, and Gotra / Rashi / Nakshatra (when provided voluntarily for sankalpa during Sevas).
• Transaction Records: Seva date, seva name, booking reference ID, donation amount, and Razorpay payment identifiers.
• Technical Information: Device type, operating system version, browser type, and IP address for security logging and fraud prevention.

4. Mobile Application Permissions & Safety (SVS Temple)

Our mobile application operates under strict security standards and requests minimal device access:

• Internet Permission: Required solely to communicate securely with our official backend APIs over HTTPS.
• Notifications (Optional): With your consent, used exclusively to remind you of your upcoming booked Seva dates and auspicious temple festival timings.
• No Invasive Tracking: The SVS Temple app does not access your device contacts, media files, camera, microphone, SMS, or background location.
• Zero Third-Party Advertising: The app is 100% free of commercial advertisements and third-party tracking software.

5. Purpose and Use of Data

We use your information exclusively for legitimate religious, charitable, and operational purposes:

• Performing religious sankalpa and scheduling scheduled Sevas and Poojas.
• Issuing official digitally signed donation and Seva receipts.
• Sending booking confirmations, schedule reminders, and event announcements.
• Preventing malicious traffic, rate limit abuse, and automated fraud.

We never sell, rent, monetize, or trade your personal data to any marketing company or third party.

6. Data Retention & Account Deletion Rights

In compliance with the Digital Personal Data Protection Act, you retain full rights over your personal data:

• Access & Correction: You may review or update your profile details by logging into your account dashboard.
• Right to Erasure (Account Deletion): You may request complete deletion of your account and profile by emailing our administrator at svecgmp@gmail.com. Upon verification, non-statutory records will be purged within 30 days.
• Audit Compliance: Financial transaction logs are archived in accordance with Indian Income Tax and Charitable Trust regulations.

7. Grievance Redressal Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act, the contact details of the Grievance Officer are provided below: