Terms of Service
1. Agreement to Terms
By accessing our website (sriveeranjaneyaswamy.org.in) or using the official SVS Temple mobile application, you agree to comply with and be bound by these Terms of Service, along with our Privacy Policy and Refund & Cancellation Policy. If you do not agree to these terms, please refrain from using our digital services.
2. Religious Seva Bookings & Rituals
The digital platform allows devotees to schedule traditional Hindu temple sevas (such as Abhisheka, Vadamala, and Alankara):
- Confirmation: A Seva booking is officially confirmed only upon receipt of payment confirmation from Razorpay and generation of a booking receipt.
- Religious Traditions: All Sevas are performed according to traditional Vedic rituals and the temple's daily pooja schedule. Seva timing is subject to the presiding priests' customs.
- Presence: Devotees are encouraged to attend in person during the allotted seva timings. If unable to attend, the archana/sankalpa will be performed in the name, gotra, and rashi provided during registration.
3. Voluntary Donations & E-Hundi
Donations made to the temple through our online E-Hundi or specific charitable causes are strictly voluntary religious contributions (Kaanike/Dāna).
- Utilization: All funds received are utilized strictly towards temple maintenance, daily pooja rituals, annadana, festival celebrations, and educational/charitable causes administered by the Trust.
- Digital Receipts: An official digital receipt is generated instantly upon payment completion and can be downloaded anytime from your devotee profile.
4. Devotee Account & Platform Security
We employ industry-standard safety practices to protect our community:
- Account Integrity: You are responsible for maintaining the confidentiality of your mobile login OTP or credentials.
- Anti-Abuse & Rate Limiting: Any automated scraping, unauthorized vulnerability testing, brute-force attacks, or attempts to disrupt payment webhooks is strictly prohibited and subject to IP-level banning and legal action under the Indian Information Technology Act, 2000.
- Direct APK Safety: Only install the official SVS Temple Android APK downloaded directly from our verified domain (sriveeranjaneyaswamy.org.in/download-app) to ensure cryptographic authenticity and virus-free safety.
5. Cancellations, Failed Payments & Refunds
Our detailed refund and cancellation guidelines are outlined in our dedicated Refund & Cancellation Policy:
- Failed Transactions: If your bank account or UPI is debited but a booking receipt is not generated due to network timeouts, the funds are automatically reversed to your original source of payment within 5 to 7 working days by Razorpay.
- Seva Rescheduling: Requests to reschedule a booked Seva must be submitted at least 48 hours in advance by contacting the temple office.
- Voluntary Donations: Donations once completed are considered final religious offerings and are non-refundable except in proven cases of duplicate technical debits.
6. Temple Premises & Sanctity
Devotees visiting the temple physically are requested to uphold sacred traditions:
- Adhere to traditional dress code and decorum.
- Footwear must be deposited in designated shoe stands outside the sanctum.
- Commercial photography or filming without prior written permission from the temple administration is prohibited.
7. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising out of or related to our website, mobile application, or seva bookings shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.
8. Contact & Administration
S No 01, 3rd Main Rd, GM Palya, New Thippasandra, Bengaluru, Karnataka 560075
Helpline: +91 98440 77918
Email: svecgmp@gmail.com