Refund & Cancellation Policy

1. General Policy Principles

Sri Veeranjaneya Swamy Educational & Charitable Trust strives to ensure complete transparency and devotee satisfaction in all religious sevas and online transactions conducted on our platform (sriveeranjaneyaswamy.org.in) and the SVS Temple mobile app.

2. Voluntary Donations & E-Hundi Offerings

• All donations made to the temple (including E-Hundi, Annadana, and general development funds) are voluntary religious contributions and are considered non-refundable.
• Duplicate Debits: In the rare event where an accidental multiple debit occurs due to a network glitch or double-clicking, the extra duplicate amount will be verified and refunded upon submission of proof to svecgmp@gmail.com within 7 days of the transaction.

3. Seva Bookings & Cancellations

• Advance Cancellation: If a devotee wishes to cancel or reschedule a confirmed Seva booking (such as Abhisheka, Vadamala, or Alankara), a written request or phone call must be made to the temple administration at least 48 hours prior to the scheduled seva date.
• Rescheduling (Recommended): Devotees can reschedule their seva to any mutually convenient future available date without any extra charges.
• Approved Refunds: If an approved seva cancellation cannot be rescheduled, a refund will be processed back to the original payment source after deducting applicable banking/gateway processing fees (if any).
• Same-Day Cancellations: Requests received within 48 hours or after puja materials/flowers have been prepared cannot be refunded.

5. Prasadam / Physical Delivery Policy

Unless explicitly specified under a special postal seva scheme, all Sevas are performed at the temple sanctum sanctorum. Prasadam is to be collected directly by devotees during temple hours upon presenting their digital booking receipt. The temple does not charge for regular physical shipping unless opted into a designated postal delivery seva.

6. How to Request Assistance or Refunds

If you encounter any payment discrepancies or wish to inquire about a transaction, please reach out to our dedicated support desk with your:

• Devotee Full Name & Registered Mobile Number
• Razorpay Payment ID (e.g. pay_...) or Booking Reference ID
• Date and Amount of Transaction